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POCUS Device Management Volunteer

--MedGlobal HQ--

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Job Title: POCUS Device Management Volunteer

Job location: Chicago, IL (Chicagoland) 

Reports to: Volunteer Manager 

ABOUT MEDGLOBAL 

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.  

JOB SUMMARY 

The POCUS Device Coordinator serves as the primary point of contact for receiving and setting up point-of-care ultrasound (POCUS) devices. This role ensures that devices are properly configured, assigned to the correct country folders, and maintained for optimal performance. The coordinator works closely with IT and field teams to manage device setup, troubleshoot issues, and maintain accurate records. 

1. Device Setup and Management 

  • Receive and set up Butterfly iQ probes and iPads for field deployment. 

  • Create and maintain organized digital folders for each country to track assigned devices and probes. 

  • Configure devices, including setting up Apple IDs and Butterfly accounts, ensuring they are properly linked to MedGlobal’s organizational account. 

  • Receive and inventory incoming devices; prepare and ship devices as needed. 

  • Coordinate shipment of devices to volunteers participating in Resiliency Medical Missions, ensuring timely delivery prior to deployment. 

  • If needed, retrieve or deliver devices to the MedGlobal warehouse located at:  7605 S Quincy Street, Unit 1023 – MedGlobal, Willowbrook, IL 60527. 

2. Maintenance and Troubleshooting 

  • Conduct quarterly calls with field offices (e.g., Yemen, Syria) to identify and resolve login or cloud access issues. 

  • Collaborate with IT to troubleshoot technical issues and ensure smooth device operation. 

  • Maintain a log of all devices, accounts, and associated credentials, ensuring security and accessibility. 

3. Coordination and Communication 

  • Serve as the main liaison between the IT team and field teams. 

  • Reply to emails within 24 hours. 

  • Ensure each device is labeled and associated with a unique email account for tracking. 

  • Support post-deployment reviews and device reactivation as needed. 

  • Coordinate with Butterfly Network for technical support and replacements. 

4. Data and Security Compliance 

  • Ensure all procedures adhere to data security and privacy protocols. 

  • Conduct regular audits to manage accounts and remove inactive ones. 

MAIN DUTIES AND RESPONSIBILITIES 

QUALIFICATIONS AND SKILLS 

  • Strong organizational skills with attention to detail. 

  • Experience working with IT and cloud-based systems. 

  • Familiarity with medical devices or previous experience in a healthcare setting is preferred. 

  • Excellent communication skills and the ability to collaborate with international teams. 

  • Proficiency with Microsoft Office, Google Drive, and basic troubleshooting processes. 

PREFERRED SKILLS  

  • Understanding of POCUS technology. 

  • Experience in field operations or device management. 

  • Ability to manage multiple tasks and deadlines effectively. 

CODE OF CONDUCT

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, and contractors to guide their practice and conduct. The Code is organized into categories, as follows:

  1. Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.
  2. Provide a positive and valued experience for those receiving service within and outside MedGlobal.

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work. MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.


We encourage you to apply and be part of this impactful opportunity!

Applications will be reviewed on a rolling basis and applicants are encouraged to apply early for greater chance to be considered. The advertisement will be closed once a suitable candidate is selected.